Privacy Policy

Introduction

Welcome to Sander Sails Ltd. We are committed to safeguarding the privacy and security of our clients and website visitors. This policy details our approach to handling your personal data in compliance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

What Information We Collect

We collect various types of information to provide and improve our services:

  • Personal Identifiers: Includes names, addresses, telephone numbers, and email addresses.
  • Financial Data: Payment details, insurance information, and transaction histories.
  • Communication Records: Details of conversations, emails, and appointments.

How We Use Your Information

Your information is essential for the effective delivery of our services:

  • Customer Support: Addressing queries and providing support via communication channels.
  • Payment Processing: For billing and payment processing.
  • Legal Compliance: Meeting regulatory and statutory requirements.

Cookies and Website Tracking

We use cookies on our website to enhance functionality and user experience. Cookies are small data files stored on your device that help us improve our site navigation, analyse site usage, and assist in our marketing efforts. You can manage cookie preferences through your browser settings, though disabling cookies may affect the functionality of our website.

Sharing and Disclosure of Information

We respect your privacy and only share information in the following circumstances:

  • Legal Requirements: If required by law, we may disclose information to authorities.
  • Third-Party Service Providers: For processing payments or managing data more efficiently. These providers are bound by confidentiality agreements to ensure the protection of your data.

Security of Your Data

We implement robust security measures to protect your data from unauthorised access, alteration, and destruction. These include:

  • Data Encryption: Encrypting data transmitted between your device and our servers/computers.
  • Secure Access Controls: Restricting access to sensitive data to authorised personnel only.
  • Regular Audits: Conducting periodic reviews and audits to enhance our security protocols.

Your Rights Under GDPR

You have several rights regarding your personal data:

  • Access: You can request a copy of the personal data we hold about you.
  • Rectification: You may ask us to correct inaccurate or incomplete data.
  • Erasure: You can request the deletion of your data in certain circumstances.
  • Restriction: You may request the restriction of processing your data.
  • Data Portability: You have the right to receive your data in a structured, commonly used format.
  • Objection: You can object to the processing of your personal data.

Changes to This Policy

We may update our Privacy and Cookies Policy periodically. We encourage you to review this page frequently to stay informed of any changes.

Contact Us

If you have questions about this policy or our treatment of your personal data, please contact us at:

  • Phone: 01590 673 981
  • Email: [email protected]
  • Postal Address: :Sanders Sails Ltd, Bath Road, Lymington, Hampshire, SO41 3RU

Effective Date: June 2024

This comprehensive policy ensures that Sanders Sails Ltd transparently communicates how client data is collected, used, and protected, ensuring compliance with legal standards and fostering trust with our client.